Contact us
Got a question about a game? Facing an issue with an order? Or maybe you need a recommendation before you buy? Reach out to us! We’re here to help you discover the perfect game, not just sell you something. If we don’t have what you need, we’ll gladly point you in the right direction.
Located in the UK, we strive to respond to most messages within one business day. During peak times, like December or major releases, responses may take a bit longer, but rest assured, you'll receive a genuine reply from a real person. For business or wholesale inquiries, feel free to use the same email, and we'll connect you with the right department.
20 Farringdon Street
London EC4A 4AB
United Kingdom
Frequently Asked Questions
Can I return a game if I change my mind?
Absolutely! You have 14 days from the delivery date to return any unused, unopened item for a full refund. Just make sure the game is still in its original shrink wrap. Once opened, we can’t resell it as new. For a detailed guide, check our Delivery, Payment & Returns page, but it’s as simple as emailing us, shipping it back, and getting your refund.
What’s the delivery time?
In the UK, expect your order to arrive within 1–2 working days after dispatch. For other EU countries, delivery varies: typically take 2–4 working days, while Southern and Eastern Europe may take up to 7 days. Once your order ships, you’ll receive a tracking code to follow its journey.
What payment options do you offer?
We accept credit/debit cards (Visa and Mastercard), plus PayPal. All transactions are handled securely by PCI-certified providers, ensuring your card details remain private. If your preferred payment isn’t listed, drop us an email — we might have alternatives available.
Is everything in stock?
Most titles on our site are in stock and ready to ship the same or next day. If something is temporarily out of stock, it’s clearly marked on the product page. You can still place an order, but we’ll note the expected restock time. We’re transparent about stock levels and won’t accept orders for items we can’t deliver. If there’s an unexpected delay after your order, we’ll notify you right away with options.
How can I track my order?
Once your package leaves our warehouse, you’ll get an email with a tracking link. If you don’t see it within a day of ordering, check your spam folder first. If it’s not there, contact us, and we’ll help you track it down.